Freshers - RR Donneley

ob Description:
Position Description: Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team. Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered.Essential Qualifications: Graduate in any disciplineDescription of Responsibility:Operate as a vital link between the client and the operations Assign jobs to team to ensure maximum utilization of resources Play an important role with CM to develop an environment that provides motivation and opportunities for the team Assess, understand, analyze the client requirement and ensure the deadlines are adhered to Manage queues / workflow and shift scheduling Check / monitor absenteeism Ensure adherence to security norms including print security and physical access procedures in the team Ensure all members of the team go through security and compliance awareness programs as per policyTechnical Qualifications: Technical know-how of MS Office SuiteWork Schedule: Ability to work flexible schedule during day, night and weekend shiftsIf interested, please send your updated resume to hlota [@] officetiger.com
Contact person: Harpreet LotaContact number: 044 64565914
About Company:RR Donnelley Global BPO, formerly known as OfficeTiger is among the leading outsourcing companies offering judgment based industry focused solutions and executes complex onsite-offshore outsourcing services on a global scale.
With a proven track record, RR Donnelley Global BPO mobilizes the right-mix of people from over a 7700 strong work force, in 28 delivery and 41 on-site operation centers, spread across 9 countries. Founded in 1999, our clients include large investment and commercial banks, leading diversified financial services companies, insurance companies, law firms, publishing houses, utilities, pharmaceuticals and global retailers.
RR Donnelley is the world?s premier provider of print, document management, supply chain solutions, and business services, serving organizations worldwide. With more than a 140-year heritage of integrity, RR Donnelley is an $11 billion, Fortune 300 Company with approximately 60,000 employees, serving customers in locations across the globe.
Experience: 0 - 3 years
Education: Any graduate
Job Category: • Call Centre, BPO, Customer Service • Hotels/ restaurants
Job Location: Chennai
Key Skills: Customer service orientation, Good communication skills, MS Office
Industry: IT Enabled Services