SUPERVISOR (INDIGO AIRLINES) FOR TOP MNC

SUPERVISOR (INDIGO AIRLINES) FOR TOP MNC

ob Function : Operations/Customer Service/Telecalling/Backend Specialization : Operations Industry : CRM/CallCentres/BPO/ITES/Med.Trans Qualification : School & Graduation - Any Graduate Experience : 3 -4 Level : Middle - Manager, Assistant Manager Location : Delhi, HARYANA (Gurgaon), UTTAR PRADESH (Noida/Greater Noida) Key Skills : Experience in Travel industry / Indian Airline Market will be an advantage

The purpose of this role is to manage all team and process related issues for Indigo Airline – Call Center Operations. This would entail team management activities including effective process control, monitoring voice standards, performance reporting, value innovation, and escalation resolution. The team size would be of 15 - 20 agents on inbound calls from Airlines Customers.

Salary: up to 3.50 lpa
Experience
· Experience in handling a team of inbound voice based process.
· 3-4 years of experience in travel preferably airlines.
· Knowledge of GDS.
· Experience in Travel industry / Indian Airline Market will be an added advantage.
Experience in Customer Service / Relations.

Education: Graduate in any discipline.